Office Services Specialist Job Description

FUNCTION: To assist in all tasks, systems and processes involved in operating a small wellness and physical therapy center.

REPORTS TO: Clinic Manager, Office Manager and Owner of PT Plus.

DUTIES AND RESPONSIBILITIES:

1. Greet people who walk in and build relationships with existing and potential members and patients, including giving sales tours of gym.
2. Answer the phone, schedule physical therapy appointments, perform confirmation calls.
3. Maintain all physical therapy charts in organized form, including technical chart audits.
4. Assist in marketing fitness memberships, classes, products, assessments and personal training sessions, and condition-specific programs.
5. Schedule and perform new member orientation sessions, personal training sessions, assessments and re-assessments.
6. Maintain membership and patient records, following up on members and patients to maximize retention.
7. Maintain membership, club management and physical therapy software.
8. Orient new fitness members to the facility and check in procedures, assist in orienting new members and patients to equipment.
9. Process and track fitness member and physical therapy payments.
10. Keep fitness facility neat, clean and orderly.
11. Answer members' and patients' questions on fitness center floor.
12. Assist in the treatment of physical therapy patients under the direction and supervision of a licensed PT or PTA.
13. Transition physical therapy patients from PT to Fitness as appropriate.
14. Participate in physician and employer marketing as directed.
15. Produce marketing materials as directed.
16. Maintain food and beverage, product, supply and pro shop stock, including placing orders and managing inventory.
17. Laundry: wash, dry, fold and re-stock linens.
18. Physical Plant Maintenance: coordinate and maintenance or repairs that need to be performed, including coordinating regular janitorial services.
19. Monitor vital signs as appropriate for patients and clients.
20. Prepare monthly fitness reports (financials and statistics).
21. Maintain the fitness equipment.
22. Assist with opening and closing of the facility and train others in these procedures as necessary.
23. Update the bulletin board as directed.
24. Perform CPR with AED if necessary.
25. Perform any other duties as designated by the Clinic Manager, Office Manager and Owner.

TEAM PARTICIPATION: participate in office meetings and demonstrate positive team behavior.

EDUCATION: HS diploma, post HS education, CPR certified.